I just wanted to express my gratitude to IDS for their excellent technical advice for solutions at our robotic welding shop in Livonia, Michigan. [QMC Building #4] We had a specific situation where we needed some TCU’s (Temperature control units for sealer and adhesive materials) repaired. IDS was very prompt to send the RMA , authorization to send equipment to IDS’s facility for evaluation for diagnostic’s check and quote for repairs. IDS had our two TCU units evaluated and repaired and ready for return shipment in less than ½ the time of the competitor, and the price was better than the other company by probably some 20%! One of the other appreciated business culture of IDS was the way they kept our company informed on the status of the repairs and the estimated return date!  Excellent customer service, quick turning and competitive pricing! 

—  Bruce Lazarus, QMC Robotics tech. Supervisor

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